Article
Why engineering incidents don't start at 'incident'
December 20, 2025
Incidents don't begin when alerts fire. They begin earlier, in small signals teams are trained to ignore because no tool treats them as meaningful.
Read moreHow it works
Ember learns from your team's decisions, getting smarter with every incident you resolve.
1) Ingest
Connect Slack, GitHub, Jira, and observability tools. Ember captures incidents, code changes, alerts, and team conversations, preserving the context that usually gets lost.
2) Correlate
Ember correlates code changes, alerts, and Slack discussions into a shared incident timeline, reducing noise and surfacing probable causes so you can focus on what matters.
3) Recommend
Ember suggests next steps and highlights risky PRs. As your team reviews and reuses actions, they evolve into playbooks that capture institutional knowledge.
What you'll see in Ember
- PR opened
Explainable risk scores based on files touched, blast radius, and similarity to past incidents.
- Incident timeline
Code changes, alerts, and team conversations threaded together with supporting signals and probable causes.
- Suggested actions
Next steps suggested with context and reasoning. Confirming actions improves recommendations over time.
What Ember handles for you
- Correlating signals across Slack, GitHub, Jira, and observability tools
- Surfacing probable causes from recent changes and alert patterns
- Drafting playbooks from incident history, refined through team review
- Scoring PR risk based on past incidents and code patterns
Where you stay in control
- Approve and refine playbooks before they're shared
- Customize risk rules and thresholds per repo/team
- Choose data residency and access controls
- Integrate with your existing incident process
Ember gets better with use — as teams review outcomes and confirm what worked, signals become clearer and recommendations improve over time.
Works with your stack
SlackGitHubJiraDatadog
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